Visitor
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1 Message
Broken sprinkler
I have a field issue. When they buried the new cable they broke a sprinkler pipe under the driveway. A service tech came out but said he doesn't do pipes only the cable. He relayed info to his supervisor but no one has come back to fix or contacted me and it's been a couple of weeks and my grass is dieing.
I tried to reach customer service via Messanger and it started the chat but never connected me to anyone.
XfinityGabby
Official Employee
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1.5K Messages
2 years ago
Hello and thank you for reaching our team on Forums @user_0605d3, we certainly understand the importance of making sure this gets addressed. We will be more than happy to help and open a ticket regarding the broken sprinkler. To get started, please send a direct message with your full name and address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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