Visitor

 • 

2 Messages

Thursday, July 3rd, 2025 4:58 PM

Closed

Broken sprinkler lines

1. I received a text from Xfinity saying I would receive a call when a tech was coming to my house to bury the internet cable. My request specifically stated I needed to be home for that service

2. I never received a call or other notice, until I received a text saying the work was done.

3. The person burying the cable cut through my sprinkler lines, so now I have to do some major repair to the lines they cut. I don't yet have a full assessment of teh damage done.

How do i get Comcast to pay for someone to come out, assess damage, and repair the lines?

Oldest First
Selected Oldest First

Official Employee

 • 

1.4K Messages

1 year ago

 

user_6c1uai Hey there. We can submit a ticket to get the property damage assessed. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

forum icon

New to the Community?

Start Here