3 Messages
Broken, rusted through, leaning pedestal box in front yard
I have called Comcast repeatedly to get this eyesore replaced in the middle of my front yard. Each time I talk to customer service I’m assured it will be taken care of and a service appointment is made. Three times now- and only once did a Comcast tech show up- and that one did nothing- in fact, he wrongly concluded the box didn’t belong to Comcast. I only found that out by having to call since the tech took off without telling me anything. I proved it was Comcast’s by easily removing the loose broken cover and testing the cables myself to ensure doing so would interrupt my Comcast service. I have spent so much time calling, explaining, getting more appointments set only to have no one show up, and no follow up from Comcast. I’ve been a customer for almost 20 years, and this is just ridiculous. Any help would be greatly appreciated.
XfinityThomasB
Official Employee
•
1.9K Messages
1 year ago
Hello user_3bxzf8A
Very happy you reached out to us! We would love to help. These style boxes are unique in that we have dedicated teams that handle a replacement or relocation of one. Our traditional field techs are not able to do something like this due to permits and other requirements to work on them. I would love to dig in on what has been done and what the previous tech had done.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments
2
0