Visitor
•
1 Message
Broken Promises, Wrong Device, and Unresolved Number Transfer
I have been lied to by Xfinity since the very first day I called, when I was promised a deal that has not been honored. The customer service has been extremely unhelpful, and for over a week I have not received proper assistance with the number transfer that your team originally confirmed could be done.
On top of that, Xfinity sent me the wrong iPhone device. When I was told to exchange it at a store, I went only to find that no store had the model available. Later, when I asked for it online, I was suddenly told it was unavailable—even after multiple Xfinity agents had assured me that it was in stock.
This level of service is unacceptable. If the number transfer is not completed today, I will be canceling my Xfinity account and demanding a full refund for both the device and the account charges, on the grounds of false advertising and failure to deliver the promised services.
I expect immediate resolution.
XfinityJohnG
Official Employee
•
2K Messages
3 days ago
Thank you for reaching out here @user_7n2a7h. I would be happy to check on any issue with your account from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0