Visitor
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1 Message
Broken pod
I bought the Xfinity pod less than 6 months ago and recent it stopped working. Call customer support they ran test and something was wrong with my modem. Technician comes and changes modem but pod still does not connect. Went the store down town where I bought it and was told I can't exchange in store bc it's past 30 days. Talked to people in the service chat and their answer was to go to the store. I am currently out $120 for a defective pod that I cannot replace even with the 1 year warranty that they have on it.
EG
Expert
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110.8K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.2K Messages
1 year ago
Greetings, @cdog2017! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with this pod, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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