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user_8q4743
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Saturday, March 29th, 2025 8:05 AM

Broken phone need transfer pin

About an hour ago my phone's screen went blue and then completely black and I'm trying to get a transfer pin so I can switch back to my old carrier cuz I've had nothing but issues with Xfinity ever since I switched and I can't get to it cuz the phone is broken

Question

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Updated 

2 days ago

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XfinityDilary

Official Employee

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2K Messages

2 days ago

 

user_8q4743 Thanks for posting on our Community forums. I'm sorry to hear about your situation. We'd like to help make this right. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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