Visitor

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2 Messages

Wednesday, January 14th, 2026 8:55 AM

Broken pedestal reported twice already

I have a broken pedestal in my front yard and I’ve called twice can someone send people out here how hard is it to get service !!!??!

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Visitor

 • 

2 Messages

7 hours ago

Phone number on my account is [Edited: "Personal Information"]

(edited)

Official Employee

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2.3K Messages

 

user_8rzgyh, Thanks so much for reaching out to Xfinity Support. I would be happy to help with the broken pedestal. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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