Visitor
•
1 Message
Broken pedestal in backyard with exposed cables
The decades-old pedestal on the border of our property is broken / no longer effective: It's leaning to the side and exposing multiple cables. It appears to be a safety hazard and there have been multiple close calls with lawn service / weed whacking as the cables are in the open and can be nicked. We wouldn't want a service disruption to be caused by accidental damage to those cables and believe the pedestal needs to be replaced.
I don't have a direct message option available in the top right of my screen yet (assuming because I haven't posted before), so am posting publicly first.
Thank you!
XfinitySara
Official Employee
•
2.6K Messages
3 hours ago
Hello, @user_eaq4px! I see that you found how to send us a DM. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further. We'll reply to your DM momentarily.
0
0