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user_u75185
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Thursday, June 18th, 2026 8:08 PM

Broken pedestal box

There is a broken pedestal box (clearly marked Comcast property) on my driveway due to a truck hitting it.  I want Comcast to come out and repair it.  Someone came out and took photos and sent them to Construction.  6 weeks later, no work has been done.  I have a ticket number on this but can't seem to get through the voice system.  I would like to get this resolved as the truck damaged the driveway, which must be fixed.  

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9 hours ago

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XfinityAdrienne

Official Employee

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2K Messages

9 hours ago

Hey there, @user_u75185! Thank you so much for reaching out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the broken equipment, it certainly is not what we want for our customers. I would be more than happy to look into the details on our end. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

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