U

Visitor

 • 

1 Message

Monday, July 3rd, 2023 7:38 PM

Closed

Broken Outdoor Xfinity Junction Box

The Xfinity junction box in our yard near the street is broken open with the wiring exposed and needs to be replaced.  I've attached a picture.

Official Solution

Official Employee

 • 

1.7K Messages

2 years ago

@user_6fbfff, Thank you for reaching out. Please send us a DM with your name and full address, so that we can submit a ticket to get this repaired. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Visitor

 • 

1 Message

1 year ago

The outside box has been replaced.  It took a couple of months after my request and picture, but the repair request went through.  Thank you, Xfinity team.

Retired Employee

 • 

1.4K Messages

Awesome sauce! I am glad our team was able to get this resolved for you. I hope you have a wonderful evening!

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