Visitor
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1 Message
Broken Outdoor Xfinity Junction Box
The Xfinity junction box in our yard near the street is broken open with the wiring exposed and needs to be replaced. I've attached a picture.
Visitor
•
1 Message
The Xfinity junction box in our yard near the street is broken open with the wiring exposed and needs to be replaced. I've attached a picture.
Official Solution
XfinityAngie
Official Employee
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1.7K Messages
2 years ago
@user_6fbfff, Thank you for reaching out. Please send us a DM with your name and full address, so that we can submit a ticket to get this repaired.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_bc5c24
Visitor
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1 Message
1 year ago
The outside box has been replaced. It took a couple of months after my request and picture, but the repair request went through. Thank you, Xfinity team.
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