1 Message
Broken Modem
My modem will not power on, likely due to water damage. How would I go about getting it fixed or replaced? I can’t seem to find anything on what to do in the likelihood your equipment stops working.
1 Message
My modem will not power on, likely due to water damage. How would I go about getting it fixed or replaced? I can’t seem to find anything on what to do in the likelihood your equipment stops working.
CCJodie
Problem Solver
•
1.3K Messages
1 year ago
@user_bas26l Thanks for the post. If water damage is likely the cause, you can visit a service center with the damaged modem and one of our expert store agents can provide a new one. The Xfinity app is also a great place to start when the connection drops. There you can follow troubleshooting steps.
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