Broken line

user_trh7no, Hi there! Thanks for taking the time to reach out and for bringing this to our attention. I can definitely understand the concern with getting that broken line fixed as quickly as possible. Over social media, our expert team is dedicated to resolving Xfinity line concerns. Can you tell us if your services are out due to the broken line? Once we confirm this information, we will be able to get field team scheduled to come fix it.