Visitor
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1 Message
Broken Internet cord
We cannot set up our wifi modem because the cable cord inside our apartment (in the wall) has been cut. Who fixes that? Do I pay the $100 installation fee to have xfinity come fix it? Or is that my landlords responsibility?
EG
Expert
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113.2K Messages
22 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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3.2K Messages
22 days ago
Hi there, user_o65x4o! I am sorry to hear your cable outlet is cut. We are happy to further help so your service will be up and running! You are correct that you would need the technician recovery visit that cost $100 on your bill. They will get the line repaired so you can use it.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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