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user_w64mf6
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Wednesday, September 2nd, 2026 3:08 AM

Broken Hardware outside home

The exterior cable enclosure on my house and the broadband pedestal in my yard are both cracked open and exposed to weather. A technician confirmed months ago that both need replacing; some of the damage happened during that visit. Nothing has been replaced. Chat support hasn’t been able to schedule it. Can someone help get a tech dispatched?

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3 hours ago

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EG

Expert

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120.4K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityChristy

Official Employee

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3K Messages

3 hours ago

 

user_w64mf6 Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to check in to the status of that past work order and set one up if that is needed. To get started, please send a direct message with your full name and address.
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

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