Glad to hear that things are working still. There wouldn't be a charge for the visit as maintenance needs to be done to fix the outside lines and properly secure them. We can help create a ticket to report the line to our local teams. Please send our team a direct message with your full name and address.
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EG
Expert
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116.1K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.2K Messages
1 hour ago
@user_x5v3fy Are you services currently impacted by this? It will determine which kind of technician we'll schedule to go out.
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