Visitor
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1 Message
Broken gateway--how to get replacement?
I recently signed up for an internet plan, and the xFi gateway I received is broken (see photos). This is how it came out of the box. (It's also dusty?)
I've tried using the Xfinity Assistant to ask how to replace it, but it keeps telling me to activate the service first. Clearly, I can't do that. Is there an email address where I can ask a real person for help?
XfinityThomasB
Official Employee
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2.4K Messages
17 hours ago
abbierp Good morning! Wow, that is honestly pretty rare to see. I can assure you that we will get this all sorted out for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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