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user_v4af62
1st Topic

2 Messages

Saturday, April 13th, 2024 2:40 PM

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Broken external cable box cover

I have been trying to get a broken external cover replaced for 3 weeks.  No one will respond


who do I contact that will actually handle this?

Question

 • 

Updated 

1 year ago

77

1

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XfinityOrlandoM

Official Employee

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2.2K Messages

1 year ago

@user_v4af62

 

Thanks for reaching out.

 

Are you referring to actual Xfinity equipment like an Xfinity cable box or are you referring to outside equipment like an Xfinity yard pedestal or the lock box on the location?

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user_v4af62

2 Messages

The pedestal.  I’ve taken pictures of it to infinity store and they have no idea what to do.  They report it as internet trouble!

1 year ago

0

XfinityOrlandoM

Official Employee

 • 

2.2K Messages

@user_v4af62

 

Thank you for clarifying I apologize for any inconvenience.

 

Depending on the Xfinity store location they may or may not have access to get these type of work orders submitted.

 

I'll be happy to get a ticket created to get the pedestal fixed for you.

 

Could you please send us a direct  message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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1 year ago

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