New Poster
•
2 Messages
Broken Exterior CoaxialBox
The gas company was working in the area between townhomes. The cable box is open and cables exposed. I have no service. Need attention/service.
Birchdale Square, Woodbridge Virginia
New Poster
•
2 Messages
The gas company was working in the area between townhomes. The cable box is open and cables exposed. I have no service. Need attention/service.
Birchdale Square, Woodbridge Virginia
XfinityRay
Official Employee
•
3.7K Messages
3 hours ago
Hi there, @22193AB! Thank you for reaching out about the wires and service. When you are fully offline, we set up an in home service visit. This allows us to get your service back up ASAP. The technician will also ensure the wires are cared for and work with our other technical teams as needed for repairs.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0