Visitor
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1 Message
Broken CATV Cover on Sidewalk
I reported a broken CATV cover to the city months ago and they said they reported it to Xfinity. Nothing has been fixed and I’m worried about damage to our cars or someone walking by getting hurt. How do I get this fixed?
CCBrandon1
Problem Solver
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770 Messages
2 years ago
Hi @user_1ff660, thank you for bringing this to our attention. I can understand the concerns when you see damaged equipment, and I look forward to helping with a resolution, you have reached the right team. We make it easy to report an issue online. Simply choose the correct category and ticket will be created. I can also open a ticket in your name. To do so, send over a direct message, and we can get this going.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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