Broken cable

Hello @user_djg61, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to check into this for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_djg61 I'm so happy we were able to get this fixed for you, thank you for reaching out to our team. if anything should arise again please make another post and we'll be there to help.