Visitor
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2 Messages
Broken cable line
My cable line needs to be reburied. It is broken I am paying for cable and unable to watch. I tried submitting a ticket but it wont let me address is [Edited: "Personal Information"]. The line is cut and my cable is not working.
XfinityPaula
Official Employee
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1.4K Messages
4 days ago
Good morning user_j9gc79. Thank you so much for creating a post here on our Xfinity Forums. I'm sorry to read that you have been without services. I know how vital our services can be for so many people and I would love to help out with the broken line and make sure your cable is working again. Since the service is impacted, we would have to set up an appointment for a technician to visit your home. Please send us a direct message with your name and service address. I will work to have someone out there asap!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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