JAyWright's profile

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1 Message

Tue, Dec 15, 2020 9:00 AM

Broken Cable in my Front Yard

I have a Cable hanging down in front yard.  The cable runs between two telephone ploes, It is broken on one end and hanging across my Drive way. I can not even get into my drive way as this cable is blocking it. I had the power company come out and they said it was a Comcast Cable and they could not touch it.
Who can call to get this fixed or moved??


Official Employee


375 Messages

6 m ago

Thanks so much for taking the time to reach out to us regarding the broken cable line. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would love to ensure that we get this downed line addressed and resolved for you. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2. 




25.8K Messages

6 m ago


To send a private message to @ComcastMichele please click on her name in her post and then on Send Message.

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