Broadband Label upload speed vs what the call center people know

The broadband labels for my address are showing typical upload speeds that are significantly higher than that speeds the Comcast call center people are specifying.

As an example, the "Fast 600 Mbps" label shows Typical upload speed = 169.62 Mbps, yet the call center is stating that the plan offers 35 Mbps upload speeds.

How do I know what the correct upload speed value is?

My goal is to sign up for a contract that provides higher upload speeds.

Responses

EG

Expert

•

109.9K Messages

10 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBenjaminM

Official Employee

•

1.9K Messages

10 days ago

user_nd2jyb Hello! Thank you for reaching out to us here on our Community forum. We'll be happy to look into this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

user_nd2jyb

Broadband Label upload speed vs what the call center people know

EG

XfinityBenjaminM

New to the Community?