Britbox is supposed to be free this week on xfinity.................but it isn't.

According to the on-demand section, britbox is supposed to be free for xfinity. However, for the last two days, it's not. It had some really interesting shows, but for some reason, xfinity decided to lie about it and not have it for free. Talk about false advertising. What do we have to do, stand on our heads until it finally becomes free? I bet it will finally come in on the last day. Please fix this problem.

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XfinityAlfonso

Official Employee

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3K Messages

1 day ago

Hello kissfreak1975- thanks so much for taking the time to reach out here on our Forums with these questions on Free This Week! Are you attempting to access this via an X1 cable box or online via Xfinity Stream?

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user_hvwkq9

Visitor

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1 Message

I am trying to access this same advertised offer of free Britbox this week through my X1 cable box and it is instead asking me to subscribe or sign in. Will this be corrected, or was this not an actual offer?

Very disappointing.

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1 day ago

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XfinityMarcus

Official Employee

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2.6K Messages

user_hvwkq9 thank you for using the Xfinity Subreddit to reach out. The issue with Britbox via Free This Week is a known concern that our backend teams are currently working to get resolved.

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1 day ago

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PeterPottery

Regular Visitor

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7 Messages

Seems that the problem is ongoing. 930pm cst and still no Britbox. You’d think Xfinity would be capable of running a streamer on their system since Free this Week has been going on for years.

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1 day ago

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kissfreak1975-

43 Messages

@XfinityAlfonso I'm trying to access it via the cable box. I will click on britbox and no matter which show/program/movie I click on, it's not free. It's been like that for two days. We should get some sort of credit for having to deal with this, but I doubt that's going to happen.

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1 day ago

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XfinityMelinda

Official Employee

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487 Messages

Hello @kissfreak1975-, thank you for clarifying that you’re accessing BritBox through your cable box. I understand how frustrating it is to see the content advertised as free and then find that the programs you’re selecting are still showing a charge.

We’d like to narrow down what may be happening. The Free This Week content requires compatible Xfinity equipment. Could you please check the label on the back or bottom of your TV Box and let us know which model you have? Compatible X1 models include the XG2v2, XG1v3, XG1v4, XiD, Xi5, Xi6, and X1 XiOne.

Once we know which box you’re using, we can determine the best next step.

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1 day ago

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user_h6y8a9

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1 Message

1 day ago

It's not working here either unless I sign up and pay. Not happy about it

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XfinityJamesC

Official Employee

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3.3K Messages

Greetings, @user_h6y8a9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this issue with Britbox. You have definitely come to the right place for assistance.

I looked into the engineering ticket that @XfinityMarcus mentioned last night, and our programmers are trying to come up with a solution for this now. I will check back with them in a few hours and update the thread if anything changes. Please let us know if the content becomes available to anyone today.

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22 hours ago

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user_jab3wf

Visitor

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2 Messages

It's Wed 11/11 and free BritBox still not available without having to launch the app and subscribe. Please update timeline when expect to be fixed and hope they'll extend into next week to make up for Xfinity's error.

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19 hours ago

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XfinityPaula

Official Employee

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2.5K Messages

user_jab3wf Hello! I'm sorry that you are not able to access the content on Brit Box. I know this is disappointing with all the great shows that are available with Brit Box. I would be happy to help figure out what is causing the trouble. Are you accessing the programming through the X1 cable box following the Free this week path to Brit box?

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19 hours ago

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user_jab3wf

Visitor

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2 Messages

Yes, I'm trying to access the programming through the X1 cable box following the Free this week path to Brit box. I've taken part in many free this week offers over the years with zero issues. Based on the forum chatter, this is not a me issue but Xfinity issue.

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11 hours ago

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XfinityBradM

Official Employee

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1.7K Messages

Thank you for that confirmation, this has been acknowledged by our backend team and currently have an active ticket to monitor it. We'll pop back in here when we show it has been resolved.

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11 hours ago

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PeterPottery

Regular Visitor

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7 Messages

11 hours ago

Suddenly we have access to 'the best of Britbox' instead of Britbox. 6 Whole Series. Let me catch my breath. 6 whole series! ? what'll we do with the abundance? Luckily we're half-way through the week. Geez what a failure

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PeterPottery

Regular Visitor

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7 Messages

Also the Customer Support people keep asking what box or system we have. We've viewed most of the other Free this Week without problems. Suddenly my box is an issue? No. It's a contractual issue, most likely

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11 hours ago

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user_03103c

Visitor

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2 Messages

8 hours ago

Calling customer service was a big waste of time too. This is very frustrating. Xfinity needs to fix and give us a whole week of Britbox since 3 days in still not working.

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richl12

Regular Visitor

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7 Messages

7 hours ago

I've done chats with a couple of support people, neither of whom were aware of the problem or even understood what I was talking about. Each promised that the problem would be solved shortly and someone would get back to me but none of that happened. One support person told me I had to talk to BritBox about it. Incredibly frustrating experience.

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Customer Service

kissfreak1975-

Britbox is supposed to be free this week on xfinity.................but it isn't.

XfinityAlfonso

user_hvwkq9

XfinityMarcus

PeterPottery

kissfreak1975-

XfinityMelinda

user_h6y8a9

XfinityJamesC

user_jab3wf

XfinityPaula

user_jab3wf

XfinityBradM

PeterPottery

PeterPottery

user_03103c

richl12

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