Britbox is supposed to be free this week on xfinity.................but it isn't.

According to the on-demand section, britbox is supposed to be free for xfinity. However, for the last two days, it's not. It had some really interesting shows, but for some reason, xfinity decided to lie about it and not have it for free. Talk about false advertising. What do we have to do, stand on our heads until it finally becomes free? I bet it will finally come in on the last day. Please fix this problem.

Responses

Oldest First

Selected Oldest First

XfinityAlfonso

Official Employee

•

3K Messages

14 hours ago

Hello kissfreak1975- thanks so much for taking the time to reach out here on our Forums with these questions on Free This Week! Are you attempting to access this via an X1 cable box or online via Xfinity Stream?

5

0

U

user_h6y8a9

Visitor

•

1 Message

10 hours ago

It's not working here either unless I sign up and pay. Not happy about it

3

0

XfinityJamesC

Official Employee

•

3.3K Messages

Greetings, @user_h6y8a9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this issue with Britbox. You have definitely come to the right place for assistance.

I looked into the engineering ticket that @XfinityMarcus mentioned last night, and our programmers are trying to come up with a solution for this now. I will check back with them in a few hours and update the thread if anything changes. Please let us know if the content becomes available to anyone today.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

3 hours ago

0

U

user_jab3wf

Visitor

•

1 Message

It's Wed 11/11 and free BritBox still not available without having to launch the app and subscribe. Please update timeline when expect to be fixed and hope they'll extend into next week to make up for Xfinity's error.

Like

Reply

28 minutes ago

0

XfinityPaula

Official Employee

•

2.5K Messages

user_jab3wf Hello! I'm sorry that you are not able to access the content on Brit Box. I know this is disappointing with all the great shows that are available with Brit Box. I would be happy to help figure out what is causing the trouble. Are you accessing the programming through the X1 cable box following the Free this week path to Brit box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

3 minutes ago

0

Customer Service

kissfreak1975-

Britbox is supposed to be free this week on xfinity.................but it isn't.

XfinityAlfonso

user_h6y8a9

XfinityJamesC

user_jab3wf

XfinityPaula

New to the Community?