user_011457's profile

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11/07/2026 4:21 PM

Bringg delivered WiFi extender was stolen off porch

Bringg-delivered WiFi extender was stolen off my porch. 

It was delivered last night after 11:40 and left outside in the rain. There was no package this morning. I contacted xfinity support and they gave me the bringg support phone number. Which did not help because bringg is not the actual delivery service.

I would like either a refund or a replacement. 

Thanks,

[Edited: "Personal Information"]

[Edited: "Personal Information"]

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Official Employee

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5.2K Messages

4 days ago

Hi @user_011457! Thanks for visiting and reaching out to our Xfinity Forum. We appreciate you being a customer with us, and please know that my team is always here to support you. So that we can take a look at your account and assist you with getting this sorted out, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

(edited)

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