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robn1971
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Wednesday, January 7th, 2026 12:13 PM

Bridge mode in XER10 Please

Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app, and support can't turn it on remotely either. I have my own firewall and networking at my house and I don't need the double NATing. ZCan someone please get this fixed?

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2 hours ago

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XfinityJoe

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1.2K Messages

9 days ago

Good morning @robn1971 We do apologize for any frustration. At this time, the XER10 does not support bridge mode. While I will be sure to share your feedback, there is currently no ETA on when or if this feature will be available.

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user_ix25z9

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What about supporting direct connection to the onu or providing a different gateway that does support bridge mode? There are many forums posts complaining about this issue and no good response from Xfinity.

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7 days ago

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XfinityThomasA

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3.1K Messages

Great question, user_ix25z9! You can read more about using Bridge mode on your wireless gateway here. 

 

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7 days ago

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user_ix25z9

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5 Messages

That does not answer the question. Try again

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6 days ago

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XfinityGabriel

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2.9K Messages

 

user_ix25z9, The ONU must be directly connected to the XER10 using the WAN port without any Ethernet hub or switch in between, since it does not currently support bridge mode. To see if another modem model will work for your location, I will have to review the account. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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user_tgkabn

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21 hours ago

This is insane.  I'm on my 3rd "tech" over a 4 hour period.  I got tired of them telling me they "unlocked bridge mode" just for nothing to change on my end, so I started searching and found this conversation.  This is beyond frustrating.  

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XfinityDuron

Official Employee

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436 Messages

Hello @user_tgkabn, are you still having issues putting your modem on bridge mode? 

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21 hours ago

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user_zhd57c

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7 Messages

4 hours ago

I am having exactly the same issue, this is absurd.  Somebody needs to *at least* train your support and technical staff to know that they XER10 does not support bridged mode.  I too was assured that I could have bridged mode, I put in the notes specifically that I needed bridged mode when I ordered service, and the techs who came to install my service yesterday also said that bridged mode was possible.  However, as may not surprise anyone with an XER10, of course it DOESN'T.

I absolutely require bridged mode for my work, so if I can't get bridged mode in some fashion then y'all can keep your [Edited: "Profanity"] service.

(edited)

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