bridge mode greyed out

it is greyed out i turned off advacned security thru the app and i dont have the xfi pods and my account is paid in full why cant i enter bridge mode

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EG

Expert

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107.7K Messages

20 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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1.4K Messages

20 days ago

sparexxy Good morning! Thank you for reaching out to our Community Forums Team for assistance with your setting up bridge mode. I can see how that would be a bit confusing. I'm happy to help you get you squared away.

Have you recently done a factory reset on your modem, and can you please share what kind of modem you have?

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S

sparexxy

2 Messages

I figured it out I had the storm WiFi set up and that’s considered a pod once I deleted it I was good

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20 days ago

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XfinityDena

Official Employee

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2.7K Messages

@sparexxy Thank you for that information. Just to confirm you were able to enter bridge mode?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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19 days ago

0

Customer Service

sparexxy

bridge mode greyed out

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EG

XfinityKassie

sparexxy

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