Skip to main content

    Support

    Offers

S
sparexxy
1st Topic

2 Messages

Friday, December 6th, 2024 11:28 AM

bridge mode greyed out

it is greyed out i turned off advacned security thru the app and i dont have the xfi pods and my account is paid in full why cant i enter bridge mode

Question

 • 

Updated 

5 months ago

38

2

0

EG

Expert

 • 

110.1K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityKassie

Official Employee

 • 

1.7K Messages

5 months ago

 

sparexxy Good morning! Thank you for reaching out to our Community Forums Team for assistance with your setting up bridge mode. I can see how that would be a bit confusing. I'm happy to help you get you squared away.
 
Have you recently done a factory reset on your modem, and can you please share what kind of modem you have? 

 

2

0

sparexxy

2 Messages

I figured it out I had the storm WiFi set up and that’s considered a pod once I deleted it I was good 

Like

Reply

5 months ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

@sparexxy Thank you for that information. Just to confirm you were able to enter bridge mode? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

forum icon

New to the Community?

Start Here