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user_6e8625
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6 Messages

Thursday, February 17th, 2022 3:16 PM

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Bravo freezing on iPhone

I am having a freezing issue with watching Bravo on the app. I'm watching it on my iPhone 12.  Mine freezes but I can still hear it. I've only had this happen to Bravo programs. SOOOOOOOOOOOOOOOOOOO frustrating!!!!!

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4 years ago

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CCJimmy

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492 Messages

4 years ago

Hello @user_6e8625, thanks for reaching out to us! We will be happy to help with the issues that you're having with Bravo. Is the issue happening on all devices? 

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user_6e8625

Visitor

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6 Messages

@XfinityJimmy​ on my iPhone and iPad. Tv is fine. 

4 years ago

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CCAlisha

Problem Solver

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571 Messages

@user_6e8625 Thanks for the update! Just to confirm is this happening on live TV, OnDemand, or DVR recordings? 

I no longer work for Comcast.

4 years ago

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user_6e8625

Visitor

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6 Messages

DVR recordings only. Not live

4 years ago

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XfinityThomasD

Official Employee

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1.8K Messages

@user_6e8625 I was digging a bit deeper and found that we do have a known issue with Bravo and TLC recordings playing on the Xfinity Stream app. our team is continuing to work on getting this corrected, but as a temporary solution, you should be able to view the recordings without any issues from the website. Once we have a new update to share, I will post it here. Thank you again for the info you've shared and your patience! 

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4 years ago

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user_6e8625

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6 Messages

Ok thanks !!!!!! Just for the character

4 years ago

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