Braves Vision

I am having issues with just one channel, Braves Vision (Ch. 1254). I will lost sound, the picture will freeze, the image will be jumpy, the image will get stuck in a loop, it will run for a few seconds and freeze then go back and start over and run a few seconds and freeze. It is so bad it is very hard to watch a game, I am only having issues with this one channel, everything else is fine. I am tried to contact a support but have been unable to speak to a real person.

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XfinityEmilyB

Official Employee

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3K Messages

8 days ago

user_8cc2uy Welcome to our community forum! Thank you for letting us know about the issues you're seeing on channel 1254. We'll stick with you here until you confirm this has been resolved and you can enjoy watching games with a clear picture and audio. When you use your Xfinity app to troubleshoot the TV service: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app what recommendations does it give you?

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supernintendo

New Poster

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4 Messages

2 hours ago

Glad it's not just me - same exact thing happens to me and I have tried two different XG1v3 settop boxes. And my outlet has pristine levels and SNR - it's not a bad connection. And yes it's just this channel, and I believe it's because the channel is an IPTV channel.

Comcast tech support: I know you guys have in-house settop boxes and you can reproduce this issue. Try it. Use an XG1v3 and you'll see it happen during the Braves game. Let it play for a few minutes and it'll start glitching.

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Customer Service

user_8cc2uy

Braves Vision

XfinityEmilyB

supernintendo

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