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user_wa2rwm
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Sunday, July 14th, 2024 2:13 PM

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branch on communication lines

Beryl caused a branch to fall on the communication lines to my house. Who is responsible for its removal, me or the comm company? Is it safe for me/tree trimmer to attempt removal?

Question

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Updated 

11 months ago

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XfinityThomasD

Official Employee

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1.3K Messages

11 months ago

 

user_wa2rwm Thanks for taking a moment to join and post on our Forums. Unfortunately, our technicians are not able to assist with removing tree branches, though you may reach out to your utilities if it is impacting multiple lines.

 

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