Boynton oasis condominium

Thank you very much. Your technician was very helpful and I believe he got everything finished and redirected to the correct buildings because I think that some of the boxes were overloaded.  Can I just ask if I was not a Xfinity customer, how would we get this accomplished? Is there a phone number for things like this?

Great question, user_dygars! There isn't a dedicated line for these types of situations, but you can always call 1-800 XFINITY (936-4968) to get in touch agents over the phone. Alternatively, our team is always happy to help here on Xfinity Forums!

I'm glad to hear that all of these exterior equipment concerns have been resolved for the community. If there are other equipment concerns in the area, please let us know as soon as possible. For non-customers reaching out to report equipment related issues, we do at a minimum need a point-of-contact (POC) full name, exact or nearest to address for where the issue is, and best POC cell number and email.  We thank you for taking the time, reaching out here on our Xfinity Forums, and giving us this chance to serve you. 

So they apparently came out and redirected the cables which were to be buried again however Boone has come to bury the cable and the are lying all over the community paths. Yesterday a resident tripped over the cable.  I notified Adeler on 3/19.  He says there is a ticket to bury them. These are dangerous cables.  Please come tomorrow to bury them.  It would be appreciated.  

@XfinitySean​  they have not come back out to actually bury the cables that they redirected throughout the community. Someone tripped over a cable two days ago, which is across the pathway.  When is the team coming to bury all of the cables?