Good afternoon, @user_97d76b thank you for taking time out of your day to create a post. We value your privacy, so edited out some PII in the public conversation. You've contacted the right place for assistance with ensuring the equipment issue is resolved, and I would like to help get your account updated.
Since I will need to gather some information to locate your account, and we don't want that in our public conversation. When you have time please a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
XfinityJustinC
Official Employee
•
1K Messages
1 month ago
Good afternoon, @user_97d76b thank you for taking time out of your day to create a post. We value your privacy, so edited out some PII in the public conversation. You've contacted the right place for assistance with ensuring the equipment issue is resolved, and I would like to help get your account updated.
Since I will need to gather some information to locate your account, and we don't want that in our public conversation. When you have time please a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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