Visitor

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1 Message

11/06/2026 11:41 AM

Box retuns

My box came late, the new one. now I need to return the old box, but I got billed $15. Will this $15 and the $15 on the next bill be removed once I return the box

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Expert

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122.8K Messages

52 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.8K Messages

31 minutes ago

 

user_shf4vx Good afternoon, and Happy Friday! I'm sorry to hear the box came late. Yes, once the equipment is returned it will get removed from your billing. I usually recommend getting a receipt when you return your equipment. Please let us know if there are any follow up concerns we can assist you with. 

 

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