Visitor
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1 Message
box in my yard in disrepair
I can't seem to get xfinity to fix the "box" in my yard. There seems to be no category for this. Probably would be in the construction dept, but how do you get them? A tech came out, called his supervisor and that was over a month ago. This box has been in disrepair for almost 10 years.
XfinityQuemekia
Official Employee
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1.4K Messages
42 minutes ago
Greetings @user_3d2166, thanks for bringing this to our attention. I know it is incredibly frustrating to wait over a month after a technician visit, especially when this box has been in disrepair for years!
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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