Visitor

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4 Messages

Sunday, August 10th, 2025

Box delivered in error

Xfinity box delivered to my address using a different name than mine. Not sure how to proceed and am concerned someone is using my addresss. I have not opened the box. 

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Official Employee

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1.8K Messages

2 days ago

@Catsunflower Thanks for letting us know you have received equipment that you didn't request. You can return equipment at any XFINITY Store. I have a link where you can locate our nearest stores at xfinity.com/local/store-offers.

I am happy to check your address to confirm if there are any accounts there. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

Visitor

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4 Messages

I don’t have time to return to a store. I’m traveling and home only one occasion 

Visitor

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4 Messages

I also see nowhere to direct message you. Otherwise I would have. 

Official Employee

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367 Messages

Hello @Catsunflower, we also provide the option to return to UPS. Since you are traveling, they do offer the option to schedule a pickup. You can call 1–800–PICK–UPS to schedule an at–home pickup by using the label tracking number. Just a FYI to only send a DM once invited to do so, because it is a violation of Forum Guidelines.

Are you clicking the DM "chat icon" in the upper right page of our forum page? Once you click on that, a search box should populate. In the chat box, enter "Xfinity Support."

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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