Visitor
•
2 Messages
Box and remote not working and reset did not work
Hi, a few days ago I tried turning on the tv with the xfinity remote as usual, but the black Box and remote are not working and we tried to reset it by unplugging the tv cord from the black box and then replugging it and waiting but that did not work. A welcome screen flashed but then nothing. Could I get a xfinity rep to come out?
susanna [Edited: Personal Information]
XfinityJustinC
Official Employee
•
2.7K Messages
6 hours ago
Hello, @user_4neft4 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I would like to help get your set-top box and TV remote working properly. I understand wanting to get a technician out to assist, but I'd like to see if I would be able to get this resolved remotely first to help save some time.
To better assist it would be helpful to have these questions answered:
- Does the set-top box have a light on the box?
- When hitting a button on the remote, do any of the buttons light up?
2
0