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user_iamtgc
1st Topic

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2 Messages

Thursday, May 29th, 2025 10:41 PM

Bots Communication

The worst customer service ever. Nothing ever works. Never get anywhere on the phone. No actual human to talk to. I will NEVER be a customer again. How they’re still in business is crazy.

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2 days ago

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XfinityThomasA

Official Employee

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2.4K Messages

2 days ago

 

This is not the feeling we want, user_iamtgc! Our team is here to help, and we're experts in all things Xfinity here online. I'd appreciate the chance to turn this feeling around. What's going on? For account-specific concerns, we can pivot to a private message. I want you to be happy with not only your Xfinity services but the customer experience as well.

 

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user_iamtgc

Visitor

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2 Messages

@XfinityThomasA​ 

I received an email from you in regard to receiving a refund. I went to the website it told me to go to. And it won’t let me fill any information out. Keeps saying Error and that I need to reach out to someone. I have tried the [Edited: "Inflammatory"] virtual chat option, tried calling, and tried calling a specific store with absolutely no luck in reaching anyone. The customer service here is non existent. I don’t want to go in to have to get this sorted out. I want my refund and I should be able to do it through your link that was sent via email. But of course, doesn’t work.

(edited)

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2 days ago

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XfinityThomasA

Official Employee

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2.4K Messages

 

user_iamtgc - Thank you so much for sharing such a detailed response. I completely understand how frustrating this situation with your refund must feel—and honestly, I think I’d feel the same way in your shoes. The good news is, I’m here to help and will do everything I can to make the rest of this process as simple and stress-free as possible. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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2 days ago

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