Visitor
•
2 Messages
Both TV and Internet Service has been horrible for weeks now.
My TV and Internet Service has been interrupted so many times in the past few weeks. The Internet has gone down no less than 5 times in the past 2 weeks. Today I can't watch a channel above 810. I get a text message saying we'll send you an update in a couple hours. I am so ready to find an alternative and cut the cord.
This is unacceptable and no one to complain to or respond to my issues. Other than an AI Bot. $276/mo? Ridiculous.
XfinityMarshante
Official Employee
•
743 Messages
4 hours ago
Hello @user_gjvzsh, thank you for taking the time to leave a post. Sorry to hear about the service interruptions you’ve experienced with your TV and internet. I know how important it is to have reliable service. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0
user_gjvzsh
Visitor
•
2 Messages
3 hours ago
Now I have to wait 4 days for service? 4 days!
0
0