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user_wtk083
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1st Reply

4 Messages

Tuesday, December 3rd, 2024 11:47 PM

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boost pods

I've received two emails telling me I can redeem for free WiFi boost pods. I follow the links and receive an error message.

Spent all day trying to chat with customer service who eventually told me to redeem via the app. Tried that and it wanted me to pay $119 for my free Pod!

Searched the forums here and saw others with the same problem. One "official" answer from Xfinity said to direct message Xfinity support, the instructions called for a clicking on the direct message icon which I don't see anywhere. Then in other posts we're told that sending a direct message is a violation of the rules of the forum!
All I want is the Boost pod you keep telling me I should get for free.
Help please.

Question

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Updated 

6 months ago

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XfinityAlyssaA

Official Employee

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1.9K Messages

6 months ago

Good evening @user_wtk083, and thank you for reaching out on our Community Forums with your WiFi boost pod concerns, we appreciate it. When you follow the link, what error message are you receiving?

 

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user_wtk083

4 Messages

6 months ago

"Sorry, this line of business is not currently available due to a temporary error. Please try again shortly."

I was going to post a screenshot but don't see how to do that here.

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user_wtk083

4 Messages

6 months ago

Try this:

and here's some more characters so it accepts this response

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XfinityRay

Official Employee

 • 

2.9K Messages

Thank you for getting us on the same page, user_wtk083. We can open a ticket to have this sent to you since the form is not working when you try. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

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