BOGO NOGO

First, I am a diamond member. I tried to switch my by the gig mobile for my wife and I to the BOGO unlimited. I have received emails, text messages and saw it in the Xfinity app. The first person tells me it’s for new customers only. (Yet requires an Xfinity internet account that has been active for 90 days?!!) Nowhere on any add does it say new customers only! Lie #1. So I get transferred to the Xfinity mobile department. This person tells me that I purchased 2 iPhone 13 Pro Max phones in 2021 so I would have to buy 2 new phones to get the offer! Nowhere in the adds does it say that! Lie #2. I am extremely unhappy with Xfinity at the moment! Verizon has some intriguing offers.

Responses

XfinityDilary

Official Employee

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2.1K Messages

1 year ago

Thanks for posting on our Community Forums, @Notgettingmymai. Our BOGO promotion offers eligible Xfinity Mobile customers the opportunity to buy one Unlimited mobile line and get one Unlimited Intro line free. Eligible customers who purchase one Xfinity Mobile Unlimited data plan (Unlimited Intro, Unlimited Plus, or Unlimited Premium) can receive a second Unlimited Intro line at no additional cost for 12 months. However, this type of promotion will vary on eligibility for new versus existing Xfinity Mobile customers.

This offer is available for new and existing customers starting on October 30, 2023, through January 10, 2024. However, existing customers would need to add two lines to the account in order to qualify. I hope this helps.

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Notgettingmymai

Contributor

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32 Messages

So I would have to add 2 additional lines? I could not switch my 2 existing lines? It’s only me and my wife, I don’t need 4 lines. What if I cancel my service today and go to the Xfinity store tomorrow and sign up for it?

1 year ago

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XfinityDilary

Official Employee

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2.1K Messages

1 year ago

Yes, @Notgettingmymai. For existing customers, to qualify you would have to add two additional lines. You are welcome to visit us at the store for additional assistance if needed.

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Notgettingmymai

Contributor

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32 Messages

That is not stated anywhere in your advertising. That is also different than what I was told from 2 other Xfinity employees in a previous phone call. One had simply told me I needed to “upgrade my phones”. The other told me it was for new customers only, which is ridiculous when you need to have an active Xfinity internet account for at least 90 days prior to be eligible. Does anyone really know what the requirements are? Everyone is telling me something different and NONE of it is stated in the email I received, the text message, or the add on my Xfinity app! Can you see why I am one step away from switching to Verizon? Their current commercial is describing Xfinity perfectly. “The free in flight movie, with the purchase of headphones!”

1 year ago

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XfinityBenjaminM

Official Employee

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2K Messages

@Notgettingmymai We appreciate your response. The details that we have provided you are accurate for this offer as it pertains to existing customers. If you have additional questions on the offer, we would recommend that you speak to our Xfinity Mobile Team directly at (888)936-4968.

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1 year ago

0

U

user_cvrc6v

1 Message

@Notgettingmymai

Do you already get your internet service from xfinity? if so, AND you have been a customer for 90 days, you are eligible for a BOGO if you are signing up for the mobile service for the first time. If you are already a mobile customer, this promo does not apply.

1 year ago

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XfinityVianney

Official Employee

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2.1K Messages

Hi, @user_cvrc6v. Thank you for jumping in and providing your feedback to the OP @Notgettingmymai. As covered by @XfinityDilary, there are some differences in the offers. I would recommend reaching our mobile team to the number above if you have any further questions @Notgettingmymai.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

U

user_0rqkp7

6 Messages

1 year ago

I have had the same experience in store today.

(Trying to avail of this 1 line free when to take out a new mobile deal for 2 lines)

Had my internet package changed by the salesperson. Got to part where we add 2 lines (buy 1 get one free) and I’m told I don’t qualify. Due to not being on plan for 90 days (at regular price). Nowhere does it say this.

Have been on a plan way longer. Been on the same plan the whole time.

This is after unwrapping new phones for me and my daughter.

Been called back into store and offered $180 credit due to misleading practices, but won’t honour listed deal

Im now waiting and still cannot fathom why I don’t qualify for the deal.

Very disappointed in Xfinity.

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user_0rqkp7

6 Messages

Update, have now been called by the store Manager.

Despite Xfinity’s error. ( I did indeed qualify for the deal). They wont give me buy 1 line get one free; as I their sales agent in store changed something on my package, meaning I cannot avail of the deal.

No way to reset or offer parity with the loss caused by the error. Simply being excluded from the deal.

The loss is $360 12 x $30 for the line. They want me to accept $180 whilst accepting every part of this is due to Xfinity incompetence. Plus a whole day and a half trying to correct this debacle.

All I wanted was the original deal I walked into the store for. The actions of the agent have apparently excluded me as they changed my package as part of a sequence of events to get me the deal (like chaos theory).

No way to reset to or change what is in the system.

Misleading practices / rigid systems and

inadequate solutions when things go horribly wrong.

Xfinity need to take a long hard look at themselves.

1 year ago

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user_n5rapr

8 Messages

1 year ago

If you call enough times, Xfinity will respect your persistence and will apply 30 dollars as discount on each billing cycle. Basically, agent suggested me to call them 12 times (once every billing cycle) to get the 30 dollar credit for the line (Total 360 dollars).

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U

user_fngi4o

1 Message

haha, my time definitely worth more than that. I will just leave for another mobile operator.

1 year ago

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_fngi4o. We appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

Notgettingmymai

BOGO NOGO

XfinityDilary

Notgettingmymai

XfinityDilary

Notgettingmymai

XfinityBenjaminM

user_cvrc6v

XfinityVianney

user_0rqkp7

user_0rqkp7

user_n5rapr

user_fngi4o

XfinityGabby

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