Visitor
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3 Messages
Board of directors
Hi, I have a complaint. I wanted to change my plan and when it went through, I lost 32 hours of dvr service. I was very upset because it doesn’t make sense, how could I tape 32 hours in one day? Comcast’s rep did t put in my extra dvr service. I called today and got a rep very knowledgeable and got my 32 hours back.
my complaint is not everybody knows their jobs!!!
EG
Expert
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114.5K Messages
18 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.7K Messages
18 hours ago
Hello user_29405c! Thank you for sharing your complaint with us here on our Xfinity Forums. I'm sorry to read that our initial agent did not add the correct service back to the account with the changes that were being made. I know it's upsetting when you lose recordings. I have lost them myself when I had to exchange DVR's before we had cloud recordings. We appreciate your feedback and making us aware of the lack of knowledge some of our coworkers have. I would love to make sure they are corrected and educated on the impact certain account changes can have for our customers. Can you please send us a direct message with your name and service address? This way I can connect with the correct agent.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
@EG Thank you for moving the post to the correct support area!
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