Visitor
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1 Message
blurry picture off and on
swapped out for a new cable box. keeps saying to check cable connections, which I have and restarted a couple times. Now have no picture, trying to set up new remote with new cable. could you please help. [Edited: Personal Information]
XfinityMarcus
Official Employee
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2.1K Messages
9 hours ago
user_3p769b thank you for using the Xfinity Community Forums page to reach out today regarding your video image. I am happy to look into your picture quality as I know how important it is to have a great image for your favorite shows. Can you send over a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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Again
Expert
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33.5K Messages
5 hours ago
Moved to Customer Service as this has nothing to do with Accessibility/disability.
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