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Visitor

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7 Messages

Sun, Jul 3, 2022 1:24 AM

Blocking YouTube parental control 🙏🏼

Can you please implement a way to block YouTube for Xfinity customers? This is absurd!

Official Employee

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218 Messages

2 m ago

Hi, @norcal_user, from which of your devices would you like to block YouTube? 

Visitor

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7 Messages

1 m ago

Chromebooks primarily.. I'm not really looking to do it at the device level. I would prefer to do it at the router level.

Official Employee

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72 Messages

@norcal_user   Depending on the type of Wireless Gateway you rent from Comcast, you can access Parental Control settings in one of two ways:

  1. Through the Xfinity app or xFi website at https://comca.st/3ydPN9i, from anywhere with an internet connection. xFi is available for Xfinity Internet customers with a compatible xFi Gateway See our Xfinity app overview for more.
  2. Through the Wireless Gateway's Admin Tool website at https://comca.st/3IgTQXc using a computer or device that is currently connected to your home network (either wired or wirelessly).
    • Note: The Admin Tool website is only available if you have an Xfinity Gateway that isn’t an xFi Gateway. See Overview of Xfinity Gateways for more details about our available Gateway models. Please let us know if you still need assistance. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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7 Messages

I have everything set up correctly but I am unable to block ANYTHING 🤦🏻‍♂️.

Official Employee

 • 

641 Messages

Thank you for keeping us posted, @norcal_user! Which method did you try? Are you getting an error message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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