Hi @user_g3ng1c, thank you for the additional detail. To make sure we're helping in the right way, can you let us know what you’re hoping to do once the address is unblocked (for example, restarting service, placing a new order, or resolving a previous issue)?
@user_g3ng1c We will need to look into this on our end to further assist.
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XfinityMelinda
Official Employee
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138 Messages
22 days ago
Hi @user_g3ng1c, thank you for the additional detail. To make sure we're helping in the right way, can you let us know what you’re hoping to do once the address is unblocked (for example, restarting service, placing a new order, or resolving a previous issue)?
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