Visitor

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1 Message

Wednesday, April 8th, 2026 12:47 PM

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Blocked IP Address

For the past few days, I am unable to access my online bank account where I get the following error message:

"Your IP is currently blocked. If you are using a VPN, please disconnect and retry without using VPN. If this does not resolve the issue, please record the error message, IP address, and Ray ID, and contact your financial institution for assistance.

IP: [Edited: "Personal Information"]
RAY ID: [Edited: "Personal Information"]"
Any idea why my Xfinity IP address is being blocked. I am not using a VPN.
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Official Employee

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2.7K Messages

3 months ago

 

user_ch8818, Thank you for reaching out to Xfinity Support. When it comes to a blocked IP address, you will need to reach out to our Customer Security Assurance team. Here is the link to reach them: https://spa.xfinity.com/help 

 

(edited)

New Poster

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12 Messages

10 hours ago

I HATE xfinity internet BECAUSE it constantly shows me in a city that I do NOT live in, due to IP address changes!!  I can't even log into facebook many times because of this!!  And ANY time I go into a site like Lowe's or Home Depot, it has my city as somewhere around ATLANTA, which is NOT where I live!!  I'm SO TIRED of having to correct EVERY site I go into!!!  I just learned that AT&T fiber optic uses a static IP address, therefore, I'm AM going to look into switching to AT&T fiber optic!!

(edited)

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