I recently moved to a residence after being in a nursing home for 3 years. I attempted to sign up for services and was informed that there is a block on the account from previous resident. I was transferred to a lady named Margaret, and she treated me like it was my problem. I was told there was no account in my name at this residence previously, so I don’t understand what the problem is. She was so very rude and hung up on me. I’ve done nothing wrong. I’ve had a massive stroke and 2 hip surgeries. Spent a lot of years in nursing facilities, and hospitals, and I don’t feel I deserve to be treated so unfairly.