Visitor
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2 Messages
Blatant theft/abuse - compensation
I'm about to report comcast/xfinity to the Feds as they refuse to refund my balance owned on my account since last october despite chatting and speaking to customer service multiple times. I was in fact charged for service that I was not using and after the amount of time spent on this during a time of great personal upheaval in my life I feel I deserve additional compensation beyond the mere $60 odd I was owned. Absolutely atrocious to be given a spin by several agents and to date I have not received my refund into my bank account although my payments to them were done by direct debit during my service - funny how that works only one way!
EG
Expert
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110.2K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.7K Messages
7 days ago
Thank you very much for reaching out here @user_0r07cd. I would be happy to check on any account and refund issues from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_0r07cd
Visitor
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2 Messages
7 days ago
sent as requested, thank you
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