Visitor
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3 Messages
Blacklist
I think my device is blacklisted but I neither purchased it from Xfinity nor do I have a balance with Xfinity mobile. My current provider does not have it blacklisted and it wasn’t blacklisted when I bought it.
Visitor
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3 Messages
I think my device is blacklisted but I neither purchased it from Xfinity nor do I have a balance with Xfinity mobile. My current provider does not have it blacklisted and it wasn’t blacklisted when I bought it.
XfinityDilary
Official Employee
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3.8K Messages
3 hours ago
Are you receiving a specific error message when trying to activate or use the device?
Which carrier or service is indicating that the device may be blacklisted?
Is the device currently active and working with your existing provider?
Have you checked the device IMEI with any blacklist-checking service, and if so, what were the results?
The more details you can provide about what's happening, the better we can understand the issue and point you in the right direction.
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