Visitor
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1 Message
Black Friday iPhone 17 Pro $206/mo Total (No Device Payments) + Free Line - Order #[Edited] Agent Error
Hi @XfinityRichard @XfinityEmilyB @XfinitySophie,
Xfinity Mobile sales agent offered Black Friday bundle (~11/29/2025 phone call): iPhone 17 Pro 256GB at $206/mo TOTAL (internet + FREE phone/line, ZERO device payments), gateway internet included. Order #[Edited: "Personal Information"] placed 11/29—gateway shipped wrong out-of-state address (agent error), returned undelivered. ID scan email incomplete, phone never shipped. Agents refuse promo reinstatement—hours wasted.
Order confirmation email attached (proof of #[Edited: "Personal Information"], Black Friday timing). Verify call/order internally. Escalate: Honor $206/mo deal (free phone/line), ship iPhone 17 Pro + gateway to Denver, CO address, bypass ID.
[Image Removed: "Personal Information - Email Address"]
XfinityThomasC
Official Employee
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3.1K Messages
3 hours ago
Hello, @user_krdtau
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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